Payment Policy

Effective Date: January 26, 2026
Last Updated: January 26, 2026

Safari Market is committed to providing secure, convenient, and flexible payment options for all our customers. This Payment Policy outlines the payment methods we accept, our billing procedures, and important information about payment security.

Accepted Payment Methods

We accept the following payment methods for online and in-store purchases:

Credit Cards

Visa
MasterCard
American Express
Discover (online only)

Debit Cards

Interac Debit (in-store)
Visa Debit
MasterCard Debit

Electronic Payments

Electronic Funds Transfer (EFT)
Online banking payments
Mobile payment apps (Apple Pay, Google Pay)

Cash

Accepted for in-store purchases
Cash on delivery (available for select local deliveries in Saskatoon)

Gift Cards

Safari Market gift cards can be used for all purchases

Payment Currency

All transactions are processed in Canadian Dollars (CAD). If you are using a credit card issued in another currency, your financial institution will convert the charge at their current exchange rate, and additional foreign transaction fees may apply.

When Payment is Processed

Online Orders: Payment is authorized at the time you place your order. The actual charge to your account occurs when your order is prepared for shipment or made available for pickup.

In-Store Purchases: Payment is processed at the time of purchase.

Restaurant Orders: Payment for restaurant orders is processed when you place your order online, or upon pickup/delivery.

Cooking Classes: Full payment is required at the time of registration to secure your spot in the class.

Payment Security

Your payment security is our top priority. We use industry-standard security measures to protect your financial information:

Secure Socket Layer (SSL) Encryption: All payment transactions on our website are encrypted using SSL technology, which protects your credit card and personal information during transmission.

Payment Processing Platform: Our online store is powered by WooCommerce, a secure and reliable e-commerce platform. All payment transactions are processed through Stripe, which handles millions of transactions daily for businesses around the world. When you enter your payment information, it is transmitted directly to Stripe using bank-level encryption.

PCI Compliance: We are Payment Card Industry Data Security Standard (PCI DSS) compliant, ensuring that we handle credit card information according to the highest security standards. Stripe, our payment processor, maintains the highest level of PCI compliance (Level 1), which means your payment data is protected by the same security standards used by major financial institutions.

Secure Payment Processors: We use WooCommerce integrated with Stripe, industry-leading payment processing platforms trusted by millions of businesses worldwide. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification in the payments industry. Your payment information is encrypted and transmitted directly to Stripe’s secure servers. We do not store your complete credit card information on our servers.

Fraud Detection: We use advanced fraud detection systems to identify and prevent unauthorized transactions. Suspicious orders may be subject to additional verification before processing.

Saving Payment Information

Online Accounts: When you create an account, you have the option to securely save your payment information for faster checkout on future orders. Saved payment methods are encrypted and stored securely.

Removing Saved Information: You can add, edit, or remove saved payment methods at any time through your account settings.

Authorization and Verification

Payment Authorization: When you place an order, we will request authorization from your financial institution to verify that your payment method is valid and has sufficient funds or credit available.

Pre-Authorization Hold: For online orders, you may see a temporary authorization hold on your account for the full order amount. This hold ensures funds are available when we process your order. The hold typically releases within 3-5 business days if the order is cancelled or the final amount is different.

Identity Verification: For your protection and to prevent fraud, we may require additional verification for certain orders, such as:

Large orders
First-time purchases
Delivery to a new address
Age-restricted products

Verification may include:

Confirmation phone call
Request for identification upon delivery
Credit card verification

Declined Payments

If your payment is declined, we will notify you via email. Common reasons for declined payments include:

Insufficient funds or credit limit reached
Incorrect card information
Expired card
Card issuer security hold
Billing address mismatch

Next Steps: If your payment is declined, you can:

Update your payment information and try again
Contact your financial institution to resolve the issue
Choose a different payment method

We will hold your order for 24 hours to allow you to update your payment information. If payment is not received within 24 hours, the order will be cancelled.

Price Adjustments

Price Changes: Prices are confirmed at the time your order is processed, not when items are added to your shopping cart. If a price changes between the time you add an item to your cart and when you complete checkout, you will be charged the current price at checkout.

Weight-Based Pricing: For products sold by weight (fresh produce, meat, seafood, deli items), the final price may differ from the estimated price based on the actual weight of the item. You will only be charged for the actual weight delivered. If the final price is significantly different from the estimate, we will contact you before processing the order.

Sale Prices: Sale prices and promotional discounts are applied automatically at checkout. Discounts cannot be combined unless otherwise stated.

Billing Information

Billing Address: The billing address you provide must match the address on file with your credit card issuer. Mismatched billing addresses may result in declined payments or delayed orders.

Email Receipts: You will receive an email receipt for every transaction. Please keep these receipts for your records.

Detailed Statements: Your credit card or bank statement will show the charge as “Safari Market” or “SAFARI MARKET SASKATOON” processed through Stripe. If you see an unfamiliar charge descriptor, please contact us before disputing the charge, as it may be related to your Safari Market purchase.

Refunds and Chargebacks

Refunds: Refunds are processed according to our Return & Refund Policy. Refunds are issued to the original payment method used for the purchase.

Refund Processing Time:

Credit card refunds: 5-10 business days
Debit card refunds: 3-7 business days
Cash refunds: Immediate (in-store)

Chargebacks: If you dispute a charge with your credit card company (chargeback) without first contacting us, we reserve the right to dispute the chargeback and provide documentation to your financial institution. Please contact us first to resolve any billing issues before initiating a chargeback.

Fraudulent chargebacks may result in the suspension or termination of your account and potential legal action.

Taxes

All applicable federal and provincial taxes are calculated based on your delivery address and added to your order total at checkout:

GST (Goods and Services Tax): 5% federal tax
PST (Provincial Sales Tax): Applicable on certain items in Saskatchewan

Basic groceries are generally exempt from PST in Saskatchewan but may be subject to GST. Prepared foods, restaurant meals, and certain non-food items are subject to both GST and PST.

Tax amounts will be clearly displayed in your order summary before you complete your purchase.

Additional Fees

Delivery Fees: Delivery fees vary based on your location and order size. These fees are clearly displayed at checkout.

Service Fees: No hidden service fees. Any additional charges will be clearly itemized in your order summary.

Tip for Delivery (Optional): You may choose to add a tip for your delivery driver at checkout. Tips are entirely optional and go directly to the driver.

Payment Plans

At this time, Safari Market does not offer payment plans or installment options. Full payment is required at the time of purchase.

Gift Cards and Store Credit

Purchasing Gift Cards: Safari Market gift cards can be purchased online or in-store in any denomination from $10 to $500.

Using Gift Cards: Gift cards can be applied at checkout by entering the gift card number. If your order total exceeds the gift card balance, you can pay the difference with another payment method.

Gift Card Balance: You can check your gift card balance online through your account or by contacting customer service.

Store Credit: Store credit may be issued for returns or as compensation for service issues. Store credit never expires and can be used for any future purchase.

Corporate and Bulk Orders

For corporate accounts or large bulk orders, we may offer alternative payment arrangements such as:

Net 30 payment terms (approved accounts only)
Purchase orders
Invoicing

Please contact our corporate sales team at corporate@safarimarket.ca for more information.

Age-Restricted Products

For purchases of age-restricted products such as alcohol:

ID Verification: You must be 19 years of age or older to purchase alcohol in Saskatchewan. Valid government-issued photo identification will be required at the time of delivery or pickup.

Delivery Requirements:

The person receiving the delivery must be 19 or older
ID will be scanned or verified by the delivery driver
Delivery cannot be completed if the recipient cannot provide valid ID
Alcohol cannot be left unattended

If ID cannot be verified, the alcohol items will be removed from your order and refunded. You may still be charged for delivery fees and other items in your order.

International Payments

At this time, we only accept payments from Canadian financial institutions. International credit cards may be accepted on a case-by-case basis, subject to additional verification.

Payment Issues and Support

If you experience any payment issues or have questions about charges, please contact us immediately:

Customer Service:

Phone: 306-374-0411
Email: billing@safarimarket.ca
Hours: Monday – Saturday, 10:00 AM – 7:00 PM CST

Information Needed: When contacting us about payment issues, please have the following information ready:

Order number
Payment method used
Description of the issue
Date of transaction

Privacy and Data Protection

Your payment information is protected under our Privacy Policy. We will never share your payment information with third parties except as necessary to process your transactions or as required by law.

Policy Updates

We reserve the right to update this Payment Policy at any time. Changes will be posted on our website with a new effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Information

Safari Market
15 – 120 Apex Street
Saskatoon, SK S7R 1C8

Phone: 306-374-0411
Email: billing@safarimarket.ca
Website: safarimarket.ca

Thank you for choosing Safari Market. We appreciate your business and are committed to providing you with secure and convenient payment options.