Restaurant Policy – Safari Market Saskatoon

Restaurant & Prepared Foods Policy

Effective Date: January 26, 2026
Last Updated: January 26, 2026

Welcome to Safari Market Restaurant, where we bring you the authentic flavors of Africa and the Caribbean. This policy outlines important information about ordering, pickup, delivery, and our commitment to quality and food safety.

About Our Restaurant

Safari Market Restaurant offers a rotating selection of traditional African and Caribbean dishes, prepared fresh daily using authentic recipes and high-quality ingredients. Our menu celebrates the rich culinary heritage of our diverse communities and brings a true taste of home to Saskatoon.

Daily Menus

Menu Availability: Our restaurant operates with daily menus that showcase different dishes throughout the week. Menus are posted on our website and mobile app by 8:00 AM each morning for that day’s offerings.

Menu Changes: Due to the fresh nature of our ingredients and the variety of our offerings, menu items are subject to availability and may change without notice. We recommend checking our website or calling ahead to confirm availability of specific dishes.

Advance Ordering: While we encourage same-day orders for the freshest experience, you may pre-order meals up to 3 days in advance for certain items. Pre-orders help us plan our preparation and ensure your favorite dishes are available.

Ordering Options

Online Ordering

Order through our website at safarimarket.ca
Order through our mobile app
Browse the daily menu and add items to your cart
Select pickup or delivery
Pay securely online

Phone Orders

Call us at 306-374-0411
Available Monday – Saturday, 10:00 AM – 7:00 PM CST
Have your payment information ready

In-Store Orders

Visit our location at 120 Apex Street, Saskatoon
Order at our restaurant counter
Enjoy immediate pickup or schedule for later

Pickup and Delivery

Pickup

Store Location:
120 Apex Street
Saskatoon, SK S7R 1C8

Pickup Hours:
Monday – Saturday: 11:00 AM – 8:00 PM
Sunday: 1:00 PM – 6:00 PM

Ready Times:

Standard orders: Ready within 30-45 minutes
Large orders: May require additional time; we will confirm when placing your order
Pre-orders: Ready at your specified pickup time

Pickup Procedure:

You will receive a text or email notification when your order is ready
Come to the restaurant counter and provide your name or order number
Orders will be packaged for easy transport
Please check your order before leaving

Delivery

Delivery Areas: We deliver throughout Saskatoon and surrounding areas within 25km of our store.

Delivery Fees:

Within Saskatoon: $6.99
Extended area (15-25km): $12.99
Free delivery on orders over $75 within Saskatoon

Delivery Times:

Standard delivery: 45-75 minutes
Peak hours may extend delivery times
You can track your delivery in real-time through our app

Contactless Delivery: We offer contactless delivery options. Leave instructions at checkout, and we will place your order at your door and notify you.

Minimum Order Requirements

Pickup: No minimum order
Delivery: $25 minimum order value (before delivery fees)

Meal Components and Portions

All meals are prepared in generous portions designed to satisfy. Most dishes include:

Main protein or featured item
Traditional sides (rice, plantains, yams, vegetables, etc.)
Sauces or accompaniments

Portion Customization: We are happy to accommodate requests for extra sides, additional protein, or modifications where possible. Additional charges may apply.

Family Meal Options: Many items are available in family-size portions that serve 4-6 people. These are perfect for gatherings or meal prep for the week.

Dietary Accommodations

Allergen Information: We make every effort to provide accurate information about ingredients and allergens. However, our kitchen handles a wide variety of ingredients, and cross-contamination is possible. If you have severe allergies, please contact us directly before ordering.

Common Allergens in Our Kitchen:

Peanuts and tree nuts
Shellfish and fish
Dairy products
Gluten/wheat
Soy

Dietary Preferences: Please inform us of dietary restrictions or preferences when ordering:

Vegetarian options available
Vegan modifications on many dishes
Gluten-free options (limited)
Halal options available
Spice level adjustments

We will do our best to accommodate your needs, but some traditional recipes cannot be modified without significantly altering the dish.

Food Safety and Quality

Freshness Guarantee: All meals are prepared fresh daily using the highest quality ingredients. We do not serve day-old food.

Temperature Control: Hot foods are kept hot and cold foods are kept cold throughout preparation and delivery. For deliveries, we use insulated packaging to maintain proper temperatures.

Safe Handling: Our kitchen follows strict food safety protocols in accordance with Saskatchewan Health Authority guidelines. All staff are trained in safe food handling practices.

Consume Promptly: For food safety and optimal taste, we recommend consuming meals within:

2 hours if kept at room temperature
3-4 days if refrigerated promptly
2-3 months if frozen

Reheating Instructions: We provide reheating instructions with all orders. Please follow these guidelines for the best experience and food safety.

Pricing

All prices are in Canadian dollars and include applicable taxes. Prices are subject to change based on ingredient costs and market conditions, but your price is locked in when you place your order.

Menu Pricing:

Individual meals: Starting at $12.99
Family portions: Starting at $45.99
Side dishes: $4.99 – $8.99
Beverages: $2.99 – $5.99

Special Orders and Catering

Large Group Orders: For orders serving 10 or more people, please contact us at least 48 hours in advance. We can create custom menus for your event.

Catering Services: We offer full catering services for events, parties, and corporate functions. Contact our catering team at catering@safarimarket.ca or call 306-374-0411 for more information and pricing.

Custom Menu Requests: If you have a specific dish in mind that is not on our current menu, please ask. We may be able to accommodate special requests with advance notice.

Cancellations and Modifications

Order Changes: You may modify or cancel your order up to 15 minutes after placing it by calling us immediately at 306-374-0411. Once food preparation has begun, we cannot modify or cancel orders.

Cancellation Refunds:

Cancelled before preparation begins: Full refund
Cancelled after preparation begins: No refund
Failed delivery due to incorrect information: No refund (delivery fee applies)

Quality Guarantee

Not Satisfied? If you are not completely satisfied with your meal, please let us know immediately. We want to make it right.

Reporting Issues: Contact us within 2 hours of receiving your order if you experience:

Missing items
Incorrect items
Quality concerns
Temperature issues
Spills or damaged packaging

We will offer a replacement, refund, or store credit at our discretion.

Returns: Due to health regulations, we cannot accept returns of prepared food once it has left our premises. However, we stand behind our quality and will make appropriate accommodations for legitimate concerns.

Restaurant Dining (Coming Soon)

We are planning to expand our restaurant to include dine-in options in the near future. Stay tuned for updates on our website and social media.

Loyalty Program

Earn Points: Join our Safari Market Rewards program to earn points on every restaurant purchase. Points can be redeemed for discounts on future orders.

Special Offers: Rewards members receive exclusive access to:

Early notice of special menu items
Birthday meal discounts
Seasonal promotions
VIP tasting events

Nutritional Information

While we strive to provide nutritional information for our menu items, many of our recipes are traditional family recipes with varying ingredients. Nutritional values are estimates.

For specific nutritional concerns, please contact us and we will do our best to provide detailed ingredient information.

Packaging and Sustainability

Eco-Friendly Packaging: We use compostable and recyclable packaging whenever possible. Please dispose of packaging responsibly.

Utensils and Napkins: Utensils and napkins are included with all orders unless you opt out at checkout.

Bring Your Own Container: For in-store pickup, you are welcome to bring your own reusable containers. Please ensure they are clean and food-safe.

Payment

Payment is required at the time of order for all restaurant purchases. We accept all payment methods outlined in our Payment Policy.

Tipping: Gratuity for delivery drivers is appreciated but not required. You can add a tip at checkout or provide cash to the driver.

Health and Safety

COVID-19 Protocols: We continue to follow all health and safety guidelines recommended by public health authorities. Current protocols include:

Enhanced cleaning and sanitization
Health screening for staff
Contactless payment and delivery options
Mask requirements as per local regulations

Customer Conduct

We reserve the right to refuse service to anyone who:

Is abusive or disrespectful to staff
Provides false information
Has repeatedly cancelled orders
Violates our policies

Privacy

Information collected through restaurant orders is subject to our Privacy Policy. We will never share your information with third parties except as necessary to fulfill your order.

Contact Us

Questions or Concerns:

Phone: 306-374-0411
Email: restaurant@safarimarket.ca
Hours: Monday – Saturday, 10:00 AM – 7:00 PM CST

Location:
Safari Market Restaurant
15 – 120 Apex Street
Saskatoon, SK S7R 1C8

Follow Us

Stay updated on daily menus, special offerings, and promotions: